Contact us
Thanks for entrusting VANER MACHINERY. (“VANER MACHINERY”, “we”) with your name, your number, and your email. Holding on to your private information is a serious responsibility, and we want you to know how we're handling it.
We use your personal information as this Privacy Statement describes. No matter where you are, where you live, or what your citizenship is, we provide the same high standard of privacy protection to all our users around the world, regardless of their country of origin or location.
Return & Refund Policy
You have 14 days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
For additional information in this section, create your own
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item.
We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Customer Service
Pre-sale Service:
1. One-to-one pre-consultation with our sales staff.2. Real-time online video chat for factory viewing & technical support.
Lifelong Service Team after placing the order:
1. Professional team for comprehensive customer service, including:Salesperson—XXX
Sales manager—Arya
Logistics—Steven
Marketing receptionist—Carrey
Factory production—Aaron
Technical Support—Andy
2. Dispatched engineers for technical guidance and machine training.
Contact Us
Company Name:
VANER MACHINERY CO.,LTD
Address：
Factory Add. : ZHUGUANG INDUSRY PARK , SANMEN DISTRICT , TAIZHOU CITY, ZHEJIANG PROVINCE, CHINA
Add.：18TH FLOOR BUILDING A1 JINYESHIDAI JINYE ROAD,HIGH-TECH DISTRICT, XI'AN, SHAANXI, CHINA
Company organizational structure：
TAIZHOU Branch:
Document and Delivery Operate
Steve : op@vanermachinery.com
TEL： +86-29-81029600
Global Marketing : Carrey Zhang
Email : carrey@vanermachinery.comMobile&whatsapp : +86 18821659423
XI'AN Branch:
Technical consultant： Aaron Zhang
Mobile ： +86 18502911052 (same to whatsapp)
Email：aaron@vanermachinery.com
Technical consultant : Monica
Email : sales04@vanermachinery.comMobile&whatsapp : +86 13519130729
Technical consultant : Arya Cai
Email : sales02@vanermachinery.comMobile : +86 132 5993 4904
whatsapp:+86 13772439657
Technical consultant : Tina Li
Email : sales03@vanermachinery.com
Mobile&whatsapp : +86 1850294 1382
Technical consultant : Cora He
Email :sales01@vanermachinery.com
Mobile&whatsapp : +86 15029209757
Technical consultant : Stephanie
Email : sales11@vanermachinery.com
Mobile&whatsapp : +86 16602924011
Technical consultant : Alice
Email : sales10@vanermachinery.com
Mobile&whatsapp : +86 15991605453
Technical consultant：Jamie
Email：sales08@vanermachinery.com
Mobile&WhatsApp：+86 15721966526
Technical consultant：Mei
Email：sales13@vanermachinery.com
Mobile&WhatsApp：+86 15811150475
Technical consultant：Winnie
Email：sales05@vanermachinery.com
Mobile&WhatsApp：+86 18276678632